1. Shipping Locations
We ship all orders directly from our warehouse in China to customers worldwide.
2. Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- During peak seasons or holidays, processing times may take a little longer.
3. Shipping Methods & Delivery Time
We offer multiple international shipping options depending on your location and preference:
- Standard International Shipping: 7–20 business days
- Expedited Shipping (Express): 3–10 business days
Delivery times may vary by destination and customs clearance.
4. Shipping Fees
- Shipping costs are calculated at checkout based on the destination and shipping method.
- Free shipping is available on selected products or when your order meets the free-shipping threshold.
5. Tracking Information
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
6. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees, which are determined by your local customs office.
- These charges are not included in the item price or shipping cost.
- Customers are responsible for paying any applicable fees upon delivery.
7. Delays and Exceptions
While we work closely with reliable carriers, delivery delays may occur due to:
- Customs inspection
- Local postal service issues
- Weather or force majeure events
8. Contact Us
If you have any questions about your shipment or need assistance, please contact our customer service team:
📧 support@neoedc.com