1. Satisfaction Guarantee
We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a full refund or replacement.
2. Return Period
You may request a return or refund within 30 days of receiving your order.
3. Eligibility for Return
To qualify for a return, your item must:
- Be in the same condition that you received it
- Include the original packaging
- Have proof of purchase (order number or receipt)
4. How to Start a Return
Please contact our customer service team at support@neoedc.com with:
- Your order number
- A brief description of the issue
- Photos or videos if applicable
We’ll review your request and provide return instructions within 1–2 business days.
5. Refund Process
Once your return is received and inspected, your refund will be issued to your original payment method within 3–7 business days.
You will receive an email confirmation once the refund is processed.
6. Damaged or Defective Items
If your product arrives damaged or defective, don’t worry — you are eligible for a full refund or a free replacement.
No return shipment is required in most cases.
7. Non-returnable Items
Certain types of items cannot be returned, such as:
- Gift cards
- Final sale or clearance items
8. Shipping Costs
Return shipping costs are covered by NeoEDC if the issue is our responsibility (defective, wrong item, etc.).
For other cases (change of mind, etc.), return shipping may be deducted from your refund.
9. Need Help?
If you have any questions about our return or refund policy, feel free to reach out:
support@neoedc.com